CERBERUS ORGANIC DOG FOOD LTD PRIVACY POLICY
Cerberus Organic Dog Food Ltd (“Cerberus”, “we”, “our” or “us”) is dedicated to protecting and respecting your privacy. The following privacy policy overviews how we collect, process, transfer, share, store and use data that identifies or is associated with you (“personal information”) and information regarding use of cookies and similar technologies.
The following sections provide you with a comprehensive overview covering your privacy rights, how the law impacts you and summarises how Cerberus looks after your personal data.
ESSENTIAL INFORMATION
PRIVACY NOTICE
Our privacy notice attempts to provide you with information on how www.cerberusdogfood.com collects and processes your personal data through your use of our website and related services, including any personal data you may provide through this website when you create an account with us or purchase our products.
We collect personal information that you openly submit to us when you utilise our Service. This information can include information from the account registration phase, user profile, completion of a form on our Service, editing your profile, correspond with us by phone, e-mail, subscribe to our mailing lists, marketing communications, newsletters, forum commentary. Additionally, we may also collect personal information from third parties.
DATA CONTROLLER
Cerberus Organic Dog Food Ltd controls and is responsible for the personal data that we hold about you.
POLICY AND DATA CHANGES
We may modify this privacy policy from time to time and therefore you should review this page at your own discretion. If at any point the personal data, we hold on you becomes dated then please contact us immediately.
LINKS TO THIRD PARTY SITES
Our website may sometimes contain links to third-party websites, plug-ins and applications. If you follow these links, please understand that we do not control these third-party websites and are not responsible for their privacy statements and we do not accept any responsibility or liability for their policies.
THE DATA AND INFORMATION WE COLLECT ABOUT YOU
Personal data and personal information mean any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
Personal information and data we collect:
• Contact Information – such as your name, phone number, address and e-mail address.
• Information on your dog – we collect information you provide us about your dog.
• User Data – information such as your username and password, purchases or orders made by you, your interests, preferences, feedback, communications.
• Transaction Information – includes items purchased, date and time of your transaction.
• Location Data – we only collect information you provide us; your IP address may help us determine your location.
• Preference Information – includes information about notifications, marketing communications and how you use our website
We may anonymise and aggregate any of the personal information we collect. This information may be used for research, technical analysis, product development and system enhancements. This data may be shared with others.
FAILURE TO PROVIDE PERSONAL DATA
If we need to collect personal data by law or under the terms of a contract we have with you and you do not provide that data, we may not be able to perform the contract we have or potentially may have. In this case this may need to cancel or suspend a service or product we provide you but will give reasonable notice of this.
OUR METHOD OF COLLECTION OF YOUR PERSONAL INFORMATION
• Subscribe to our unique service;
• Sign up for marketing information
• Request a consultation appointment
• Create a user account
• Direct contact or communication; you may communicate to us your identity and financial information by filling in forms or by contacting us on social media, our website, post, phone, text, email or otherwise. Further by providing feedback or making recommendations
• Participate in a promotion or survey
• Automated technologies. As you interact with our website, we may automatically collect and analyse information about your equipment, browsing and other relevant patterns. We collect this personal data by using cookies and other similar technologies.
• Third parties and publicly available sources. We may from time to time receive personal information about you from various third parties including the following sources; advertising networks, analytical companies, search data providers.
PERSONAL INFORMATION WE COLLECT AND HOW WE UTILISE IT
The following circumstances are the most common situations we will use your personal information:
• Where we need to perform the contract, we are about to enter or have entered with you.
• Where it is in our legitimate interests (or those of a third party) and your interests do not override that interest.
• Where we need to comply with a legal or regulatory obligation.
The summary table below overviews the activity category of the information we use, the specific information we utilise and the reason why we use it:
| Activity category | Information required | Reason for information |
|---|---|---|
| Account registration | - Name - Contact - number, address, email - Information on dog | Contract performance |
| Completion of registration | - Name - Contact - number, address, email | Contract performance |
| Correspondence, commentary | - Name - Contact - number, address, e-mail | Response process, product development, marketing |
| Transaction Information | - Items purchased - Date and time of transaction | Contract performance, customer support, fraud detection, marketing |
| Preferences | - Preferences set for notifications - Preferences set for marketing - Preferences set for website display | Response process, notification set-up, marketing, service display |
| Location data (We only use the information you provide us, and we do not collect information on your precise location) | Location, IP address, equipment/device type | Marketing, legitimate interest |
| Relationship management | - Name - Contact - number, address, e-mail - Profile - Marketing and communications | Contract performance, legal obligation, legitimate interests |
| Website protection | - Name - Contact - number, address, e-mail - technical analysis | Legitimate interests, legal obligation |
| Content and advertising | - Name - Contact - number, address, e-mail - Profile - Marketing and communications - Technical analysis | Legitimate interests |
| Data analytics | Technical analysis | Legitimate interests |
MARKETING AND ADVERTISING
We may contact you with information about our products and services, with the primary mode of communication being by e-mail. We may use some personal information we collect about you to enable us to refine our marketing strategy, so we can channel the correct information to share with you. You can modify your marketing preferences by unsubscribing or altering your preferences.
PERSONAL INFORMATION DISCLOSURE
We may have to disclose your personal information with the following:
• Service providers; we may share your personal data with third party vendors and service providers that we have a relationship with and who perform services on our behalf
• Purchasers and third parties in connection with business transactions; your personal data may be shared to third parties in connection with a transaction, such as a merger, sale of assets, financing, change of control or acquisition of all or a portion of our business.
• Professional advisers including lawyers, bankers, auditors and insurers based who provide consultancy, banking, legal, insurance and accounting services.
• HM Revenue & Customs, regulators and other authorities who require reporting of processing activities in certain circumstances.
STORAGE AND TRANSFERENCE OF YOUR PERSONAL INFORMATION
International transfers of your personal data – your personal information that we collect may be transferred to and stored in countries outside of the jurisdiction you are in. This occurs where we have operations and third-party service providers in different jurisdictions. If you are based in the European Union (“EU”), your personal data may be processed outside of the EU and including the United States of America. Such international transfers of your personal data will be made in alignment with appropriate safeguards.
Security procedures – we are constantly upgrading and refining our security, technical and organisational structures and procedures to protect your personal data from accidental, loss, damage or unlawful destruction. All personal information we collect will be stored on our secure servers. Any electronic transactions are protected by SSL encryption technology.
YOUR LEGAL RIGHTS
Under certain circumstances and in accordance with applicable privacy law, you have rights in relation to your personal data, these include:
• Right of access to your personal information.
• Right of correction of your personal data.
• Right of erasure of your personal data.
• Right of portability
• Right of restriction of processing your personal data.
You can request the following:
Right of access to your personal information. This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
Right of correction of the personal data that we hold about you. This allows you to gain access to any incomplete or inaccurate information we hold about you corrected.
Right of erasure of your personal data. You have the right, some situations, to request us to erase your personal data we hold on you, without delay.
Right of portability of your personal data. You have the right to, in certain situations, to receive a copy of the personal data you have provided us, in a structured, machine-readable format, that enables the request of a transfer of personal information to another person
Request restriction of your personal information. You have the right, in some situations, to request us to restrict the purposes for which we process your personal data, if the continued processing of the personal data in this way, was not justified.
Response timeframe
We try to respond to all reasonable requests within 30 days. Sometimes it may take us longer than 30 days if your request is complex or you have made several requests. If this is the case, we will notify you and keep you updated.
COOKIES AND ASSOCIATED TECHNOLOGIES
Our website actively utilises cookies to individually differentiate users. This enables us to refine and enhance your experience throughout your browsing of our website. Cookies are small files that are created by our website and are stored on your computer. Cookies allow for personalisation of our website experience by saving your information.
We utilise the following cookies:
Analytical cookies – They enable us to identify and aggregate the number of visitors to the website, how they use the website and what they are looking for.
Strictly necessary cookies – these are required for the operational stability of the website, such as cookies that enable profile login and cart shopping.
Functionality cookies – these are utilised to identify you when you return to our website and can allow us to personalise our content for you and modify preferences.
Third party cookies – some advertisers and third parties use their own cookies when you click on a link or advertisement on our website. We take no responsibility for these links as they are governed by their own cookies and privacy policies.
Targeting cookies – these record your visits to our website, the pages you have looked at and the links you have followed. This information is used to refine our strategy around advertising, website layout and marketing communications. We may disclose this information with third parties who provide a service to us for this objective.
POLICY TO CHILDREN
Our product and services are not aimed at persons under the age of 16 years and we do not knowingly collect personal data from children under 16. If you believe your child has provided us with personal data, without your consent, then please notify us, so we can remove such data and terminate the created account.
POINT OF CONTACT
If you have any queries or wish to exercise any rights, please contact us using the following e-mail address info@cerberusdogfood.com
THE POLICY WAS LAST UPDATED ON:
March 22nd, 2019
