WHAT IS SPECIAL ABOUT CERBERUS?
Considered “boutique and specialist” by one veterinarian surgeon, Cerberus aims to create a unique and bespoke organic diet for your dog. The strategy of the company is to provide individualised and nutritional meals for your dog, by considering the specific factors such as inherited and associated issues and conditions of your dog’s breed and matching these factors against the health benefits of the ingredients included in the meals. Each meal is devised to look at preventative, current and recovery health, with each meal measured out only for your dog.
TWO-MODEL FEEDING STRATEGY
As a company Cerberus believes that variety of diet is a key component in keeping your dog happy and infused with eating and we therefore created the two-model feeding strategy:
We do the work for you by taking the information you have provided, correlate it against our research, then map it against our breed analysis, nutritional analysis, nutritional parameters, empirical research and create a diet which is supported and analysed by our animal nutritionist team.
You can construct your dog’s diet by selecting individual organic ingredients from each food category (Protein, Carbohydrates, Fruits, Vegetables, Oils, Specialist). The information you input is analysed and mapped against regulatory nutritional parameters, our nutritional research and supported by a backend balancing algorithm, so when you are selecting differing ingredients your decision-making process is guided by a beneficially balanced diet and the suggested ingredients to combat health issues. This allows you to create a meal for your dog every week and to also investigate the ingredients that your dog likes.
SHOULD I USE THE ADVISED OR BUILD MODEL?
This totally depends on you, if you want to let us do all the work and use our research then click on the ADVISED model, select the protein and we do the rest. If you want to have a say on the organic ingredients for your dog then click on the BUILD model, which is algorithmically correlated with the correct nutritional guidelines and pick and choose as you see fit.
IS CERBERUS A COMPLETE AND BALANCED MEAL?
Each Cerberus meal is complete and balanced with no dry mixers or additional treats needed. Each meal is analysed and has been refined to fit within the nutritional guidelines of the National Research Council (NRC), The European Pet Food Industry Federation (FEDIAF) and The Association of American Feed Control Officials (AAFCO). So, your dog’s daily requirement of nutrients, vitamins and minerals are fulfilled.
HOW FRESH ARE THE MEALS?
All the ingredients are organically sourced, so when the fresh ingredients are ordered, they arrive, are prepared, cooked, packaged, frozen and dispatched to you the customer. These streamline process enables the food to remain as fresh as possible.
WHAT IS THE COOKING AND PREPARATION PROCESS?
To keep the highest number of vitamins and minerals the slow-cooking method of sous vide is used. Sous vide means “under vacuum” in French and refers to the process of vacuum-sealing food, then cooking it at a very precise temperature. Each meal is measured and prepared just for your dog.
DO I NEED TO CONFER WITH MY VET BEFORE STARTING MY DOG ON THE CERBERUS DIET?
Each recipe is uniquely constructed and personalised to your dog, with your dog’s health our number one goal. Veterinarians are the experts in their field, so generally it is always good to receive some extra support and advice. We have various veterinarians that we work with and we also have our own animal nutritionist, who is constantly evolving our specialist organic diets.
CERBERUS SEEMS VERY NICHE TO HEALTH ISSUES, CAN I FEED THE FOOD TO MY DOG IF HE HAS NO ISSUES?
100% yes, it is true that Cerberus has spent a significant time researching the health issues that affect each breed and we receive a lot of referrals from vets and look at complex health issues, but the overall goal of each meal is the beneficial health of your dog. The preventative research arm of the business means that even if your dog is healthy now, you are looking at preventative health to protect your dog going forward.
WHY DO YOU USE ONLY HUMAN GRADE ORGANIC INGREDIENTS?
We believe that only the best will do for your dog.
HOW ARE MEALS MEASURED?
The meal your dog receives is designed for your dog only and the measurements are exactly what your dog needs. Substantial research has been conducted on the following factors; gender, breed, age, weight, activity level, health issues etc and all this research has combined to create the meal for your dog, so when you complete the various steps on our website, you need to be as accurate as possible. All the research is overseen by our animal nutritional team and applied to each meal.
MY DOG HAS MORE THAN ONE HEALTH ISSUE CAN CERBERUS HELP?
Yes, we can. All our research is spent analysing, collaborating with research institutions, universities and laboratories and attempting to find more and more advancing information on how nutrients can help with health issues. We have uploaded and researched an entire database of health issues and matched them with empirically supported organic ingredients that can help your dog. If your dog is a particularly complicated case, there is also the option of a consultation with our animal nutritionist team.
MY DOG IS PREGNANT; CAN CERBERUS MEALS PROVIDE FOR HER?
Yes, we have conducted significant research around the right ingredients to provide the healthiest pregnancy, both for the mother and the puppies.
WHAT BREED RESEARCH HAS BEEN DONE?
We have uploaded over 200 different breeds to our system and for each breed we have researched the health issues that are most associated. We have done this by contacting research institutions, liaising with universities and talking to expert professionals. This allows us and you the customer to match ingredients against those health issues, to look at preventative health, current health and recovery health. Each breed and each dog are very different, just like humans.
ON THE FEED YOUR DOG SECTION WHY ARE THE AGE LIMITS SO LIMITED?
Our animal nutritional team have researched this extensively and believes the age ranges that are displayed are the most critical ranges, which help define the correct energy and calorie intake.
WHAT REGULATIONS DO YOU ADHERE TO?
We are strictly regulated by the government and EU Legislation. We are registered with the Animal and Plant Health Agency “APHA”, which is part of the Department for Environment, Food and Rural Affairs (DEFRA) and we are organically certified by the Soil Association. These are government departments and private body which have verified our facilities and methods. Further, each meal has been refined to fit within the nutritional guidelines of the National Research Council (NRC), The European Pet Food Industry Federation (FEDIAF) and The Association of American Feed Control Officials (AAFCO).
IF I AM SELECTING THE INGREDIENTS IN THE BUILD SECTION HOW CAN THE MEAL BE BALANCED?
By using the BUILD section, you have the option to create your own meals for your dog, but the choices you make impact the organic ingredients you choose in the other ingredient categories. So, every ingredient you select modifies a backend algorithm, which is constantly updating the available ingredients and the portions that are inputted into the meal. This means that your dog never has an unbalanced meal, regardless of the decisions you make, as each meal remains within the nutritional guidelines of the National Research Council (NRC), The European Pet Food Industry Federation (FEDIAF) and The Association of American Feed Control Officials (AAFCO).
ARE ALL YOUR INGREDIENTS ORGANICALLY SOURCED?
All ingredients are organically sourced and if there is the rare occasion where an ingredient is needed but can’t be sourced organically, then an asterisk (*) will be cited next to that ingredient. Cerberus is organically certified by the Soil Association.
HOW DOES THE CONSULTATION WORK?
If your dog is very complex or you just simply would like to speak to a member of our animal nutritionist team, then book in a consultation. You will get 2 x 30-minute phone call sessions with an animal nutritionist, with the first session more of fact-finding call, where you are asked detailed questions about your dog. After this you will receive an analytical assessment report, covering an information summary, breed overview, health issues overview and our evaluation. The second 30-minute call then goes through each ingredient that has been included in the specialist diet for your dog.
WHAT ARE PREBIOTICS?
Prebiotics are a specialist form of dietary fibre, which is indigestible and can start the growth of probiotics and other gut enhancing micro-organisms, as they ferment in the gut. The micro-organisms are critical in maintaining the gut microbiome, which is supported to control general health and the immune system. A good example of such a prebiotic is spinach.
WHERE ARE THE CERBERUS MEALS MADE AND WHERE ARE THE INGREDIENTS SOURCED?
The Cerberus meals are made in England, in a DEFRA approved private facility. All our ingredients are sourced from reputable organically certified farmers.
I HAVE A YOUNG PUPPY; CAN I START HIM ON THE CERBERUS DIET?
Yes, your dog’s age and development are an extremely important factors that we include within our dietary calculations.
ARE FILLERS OR MEAT DERIVATIVES USED?
I AM CURRENTLY FEEDING MY DOG RAW FOOD, IS IT EASY TO TRANSITION OVER TO THE CERBERUS DIET?
Yes, our recipes come with advice when changing over from other different genres of food, with the following staggering process the best practice; week 1 = mix half the Cerberus diet with half of your dog’s current diet, week 2 = full Cerberus diet.
MY DOG HAS AN UPSET TUMMY AFTER EATING THE CERBERUS FOOD
Each dog is very different and so are the reactions to the Cerberus diet. When transitioning over from the differing genres of food there may be a reaction in your dog’s stool, with it becoming less firm. This is normal and if it does happen you should transition over more slowly (1 quarter Cerberus and 3 quarters normal food for the first week), but if you have any questions please get in touch with the team or if the reaction is severe please contact your vet.
WHY IS CERBERUS EXPENSIVE?
We are more expensive than most of the UK providers because our ingredients are sourced organically, all our ingredients are human grade, each meal is personal and individualised to the customer, we don’t mass produce, and a lot of research has gone into each meal.
HOW DO I STORE THE MEALS?
Keep all the meals in the freezer and just defrost them over night. We don’t suggest microwaving because our whole cooking process is about keeping the vitamins and minerals in the food. Its is always best to order a week’s supply first because you are then able to assess your storage capacity.
We are very conscientious when it comes to recycling and being eco-friendly, with all our boxes being recyclable, our containers, and our ice packs can also be re-used repeatedly. Our fleece liner insulators are also biodegradable.
We have a good relationship with DPD Local as our chosen courier and they deliver for us on Wednesday and Fridays. We deliver to most of the UK mainland, but unfortunately don’t deliver to parts of Scotland, the Scottish Highlands, Northern Ireland or islands off the UK. You will receive a 1-hour slot on the day you agree to receive the product and if you are not around, you will have the option to leave the box outside or with a neighbour. Our boxes have insulated fleece liners and ice packs and can therefore ensure the product remain frozen for up to 48 hours.
We only use an online payment method, with your card being charged depending on what you order.
CAN MY ORDER BE AMENDED, PAUSED OR CANCELLED?
Yes, if at anytime you wish to modify or change your order, then please drop us a line, as we can easily change portion amounts, ingredient selections and delivery options.
I AM NOT HAPPY WITH THE PRODUCT; CAN I RETURN IT?
Yes, we will obviously be sorry to hear this but if you wish to return the product, you will need to adhere to the following steps: Email us at email@example.com from the email address associated with your user account. Please include details of the product that you wish to return and a reason for the return. Please do this within 7 working days of receiving your product from us.
If we require the goods to be returned to us, we will communicate this to you and arrange collection. Please take reasonable care of the goods whilst in your possession prior to any return. We will inspect the goods on arrival.
We may request additional information from you regarding your return.
If a fault is agreed on our part, and/or refund agreed, we will endeavour to refund you within 7 business days. The refund will cover the cost of the item being returned.
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